Introduction . The following terms and conditions represent the basis
upon which driving lessons and courses are provided along with acceptable standards
between Travis School of Motoring (TSOM) and its customers (pupils).
of the Training
TSOM will provide the pupil with the relevant training
in consideration for a fee.
The TSOM instructor is bound by a code of professional
conduct and will be polite, courteous and tidy at all times.
TSOM will not be held liable for mechanical breakdowns
of vehicle, strikes by the DVSA staff, Act of God or civil riots. In the event
of such a problem, the Instructor will inform the pupil as soon as reasonably
possible and re-schedule the lesson.
TSOM instructors will endeavour to be punctual at all
times. Due to heavy traffic at certain times of the day, any lessons which the
instructor is late will be made up to the agreed time as previously booked.
TSOM will provide a well maintained car fitted with dual
controls. Cars will be fully ensured and smoke free.
customer (pupils) obligations for driving a motor vehicle owned by Travis
School of Motoring
The pupil must hold a current, valid driving licence
(provisional or full) which must be produced to the instructor on or in advance
of the first driving lesson.
You will need to inform
TSOM if you have any driving endorsements.
The pupil must be able to read a vehicle’s index number
from a distance of 20.5 metres (67 feet- approx 5 car lengths) with glasses if
The pupil must ensure that he/she is in a fit and proper
state to drive a motor vehicle. At no time under training is the pupil to be
under the influence of alcohol or drugs or medication which prohibits the use
of machinery or driving a mechanically propelled vehicle that may affect
his/her ability to drive.
If at any time, in the instructor’s absolute discretion,
considers that the pupil is not in a fit state to drive safely, then the
instructor may stop the Training Session. No refunds will be given for the
TSOM require at least 48 hours notice if the pupil
wishes to cancel a lesson. Failure to do so, will result in an equivalent
lesson charge being made.
The pupil must be punctual for their lessons. The TSOM
instructor will normally wait up to 10 minutes before the lesson will be
abandoned and the cost of that lesson will be due in full from the pupil.
In the interest of comfort and safety pupils are
required to wear suitable footwear and clothing for driving purposes.
No smoking is permitted in the vehicles.
Whenever you are driving in the school vehicle, you will
be under close supervision. However, the
TSOM instructor cannot be held responsible for any infringements of the
law. Any fines that are incurred will be
the responsibility of the driver.
obligations for taking a DVSA Practical Test.
The instructor will inform the pupil when in their
professional opinion they consider the pupil to be ready to take the test.
If a pupil is not ready for the practical test and still
wishes to go ahead, the pupil must make his or her own vehicle arrangements.
TSOM will not be in a position to provide a vehicle.
If the DVSA cancels the pupils test due to sickness of
staff at very short notice, the pupil will still have to indemnify TSOM the
cost of the agreed time booked for the test. A claim can be made to the DVSA
Practical Test, the pupil will be responsible for the vehicle and not the DVSA
Examiner. In an unfortunate event of a road traffic accident the pupil will
reimburse TSOM with any insurance excess due if it is proved that the pupil was
Payment can be made in cash, cheque(payable to James
Travis). Each lesson will be signed off in the pupils progress record and the
amount paid recorded.
Any pre-paid lessons must be used within six months of payment or
these lessons will become declared as used.
Refunds on blocks of part used pre paid 10 hour lessons.
The hours used will be charged at the hourly rate and this deducted off the
discounted price of the 10 hours. The remaining money will be refunded.
The pupil is responsible for the safe keeping of their
property whilst having a driving lesson.
If property is left in the vehicle we will return it as
soon as possible.
Tolerance Policy. TSOM
instructors will not tolerate acts of aggression, verbal abuse or any form of
dangerous driving. Our instructors are here to guide you and to become
independently safe driver for life. Should any pupil become verbally abusive or
aggressive, the TSOM instructor will cease the lesson and terminate all
This Privacy Statement explains how James Travis collects, uses, and discloses your information.
Where applicable, you consent to the use of your information as described in this Privacy Statement each time, so I urge you to read this document in full, and Contact me if you have any questions.
The system will record your email address and other information if this is voluntarily supplied by you. This shall be treated as proprietary and confidential. It may be used for internal review and to notify you to deliver requested/purchased services.
Where personal information is supplied, that information will be held in accordance with the terms of the UK data protection regulations.
Procedure. Any issues that the pupil is
not happy with must first and foremost be dealt with your Instructor, either
after your lesson verbally or by email or in writing. We will respond to your
complaint within 7 working days. If for any reason you remain dissatisfied,
you may refer to the DVSA: